These terms apply to all offers, quotations and agreements of Bossche Ketel Service. Clear agreements up front prevent confusion later.
In these terms, BKS means Bossche Ketel Service, a Dutch sole proprietorship, KvK 94925127, located at Torresstraat 16, 5223 RS ’s-Hertogenbosch. Customer: the natural or legal person entering into an agreement with BKS. Services: technical service work on boilers, air conditioning, heating and installation, as specified in the quotation or order confirmation.
These general terms apply to all offers, quotations, agreements and performance by BKS. Any deviations only apply if agreed in writing. Customer’s purchase terms are expressly excluded unless otherwise agreed in writing.
An offer from BKS is non-binding and valid for 30 days from issue unless otherwise stated. The agreement is concluded when the customer accepts the offer in writing or digitally. Oral agreements are only binding after written confirmation. Minor variations in technique or material remain reserved.
Rates are in euro and apply to regular work within our service area. BKS operates under the Dutch small businesses scheme (KOR): no VAT is charged. Travel costs, materials and unforeseen additional work are agreed in advance or itemised separately. Price changes after the agreement only apply for customer-requested extensions.
BKS performs the work according to current professional standards and safety requirements, using qualified engineers and appropriate tools. The customer ensures accessibility of the installation and any required arrangements with VvE’s (homeowners’ associations) or third parties. In case of unforeseen circumstances (e.g. older pipework, limited access) the customer is informed before work continues.
Cancellation up to 24 hours before the appointment is free of charge. After that a call-out fee of € 25 may be charged. Changes to the order after work has started are charged as additional work at pre-agreed hourly rates.
Invoices are sent after completion of the work. The payment term is 14 days from invoice date unless otherwise agreed in writing. Payment is by bank transfer to the IBAN stated on the invoice. If the term is exceeded BKS is entitled to charge statutory interest and extrajudicial collection costs.
BKS provides 12 months warranty on new installations and 6 months warranty on repairs, counted from delivery. On used parts the manufacturer’s warranty applies. Warranty is void in case of improper use, external damage or unauthorised modifications. Warranty claims must be reported in writing within 14 days.
BKS is liable for direct damage resulting from attributable failure, limited to the value of the order or the amount paid out by our insurance. Indirect damage (consequential damage, lost income, non-material damage) is excluded. BKS is not liable for damage due to force majeure (e.g. electricity grid or gas supplier failure).
Complaints must be reported in writing within 14 days of discovery via service@bosscheketelservice.com, with a clear description of the complaint. BKS aims for an appropriate resolution within 30 days. We appreciate if you give us the first chance to offer a solution before taking external steps.
For the processing of personal data, BKS refers to the privacy policy on this website. Personal data is used solely for the performance of the agreement and legal obligations, and is not sold or rented to third parties.
All agreements are governed by Dutch law. Disputes that cannot be resolved by mutual consultation will be submitted to the competent court of the District Court of Oost-Brabant, location ’s-Hertogenbosch. The Vienna Sales Convention is expressly excluded.
For questions about these terms, warranty, payment or complaints procedure, contact us directly.
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